Email Setup

You can use your ePageCity email account with most standard email programs and mobile devices, including Outlook, Apple Mail, iPhone/iPad, and Android.

Before setting up your email, make sure you know:

  • Your full email address
  • Your current email password

Important: Before attempting to set up your email on any device or email program, first log in to Webmail at https://mail.epagecitymail.com/ to confirm that your email address and password are correct. If you cannot log in to Webmail, resolve the password issue before continuing with setup.

We recommend using IMAP, which keeps your email and folders synchronized between Webmail, your computer, and your mobile devices.

Email Server Settings

Use the following settings when your email program asks for incoming and outgoing mail server information.

Account Type: IMAP

Incoming Mail

Server: secure.emailsrvr.com
Port: 993
Security: SSL/TLS
Username: Your full email address
Password: Your email password

Outgoing Mail

SMTP Server: secure.emailsrvr.com
Port: 465
Security: SSL/TLS
Authentication: Required
Username: Your full email address
Password: Your email password

Your full email address should be entered as the username for both incoming and outgoing mail.

Email Setup for Phones, Outlook & Apple Mail

iPhone or iPad

Menu names may vary slightly depending on your version of iOS.

  1. Open Settings.
  2. Go to Apps > Mail > Mail Accounts. On some versions of iOS, this may appear under Mail > Accounts.
  3. Select Add Account.
  4. Select Other.
  5. Select Add Mail Account.
  6. Enter your name, full email address, password, and an account description.
  7. Choose IMAP.
  8. Enter the following under Incoming Mail Server:
    • Host Name: secure.emailsrvr.com
    • User Name: Your full email address
    • Password: Your email password
  9. Enter the following under Outgoing Mail Server:
    • Host Name: secure.emailsrvr.com
    • User Name: Your full email address
    • Password: Your email password
  10. Save the account.

If asked for ports or security settings, use:

  • IMAP: Port 993 with SSL
  • SMTP: Port 465 with SSL

Do not leave the outgoing username or password blank, even if your iPhone indicates that those fields are optional.

Android

Menu names vary by Android device and email application.

  1. Open your email application or go to Settings > Accounts.
  2. Select Add Account or Add Email Account.
  3. Choose Other, Email, or IMAP rather than Microsoft Exchange.
  4. Enter your full email address and password.
  5. Select IMAP if asked for the account type.
  6. Enter the following incoming settings:
    • IMAP Server: secure.emailsrvr.com
    • Port: 993
    • Security Type: SSL/TLS
    • Username: Your full email address
    • Password: Your email password
  7. Enter the following outgoing settings:
    • SMTP Server: secure.emailsrvr.com
    • Port: 465
    • Security Type: SSL/TLS
    • Authentication Required: Yes
    • Username: Your full email address
    • Password: Your email password
  8. Complete the setup and allow the device time to synchronize your mailbox.
Microsoft Outlook

Depending on your version of Outlook, you may first be asked to enter only your email address. If Outlook does not automatically configure the account correctly, select the option to configure the account manually.

Choose IMAP rather than Microsoft Exchange.

Enter:

Email Address: Your full email address
Username: Your full email address
Password: Your email password

Incoming Mail

Server: secure.emailsrvr.com
Port: 993
Encryption: SSL/TLS

Outgoing Mail

Server: secure.emailsrvr.com
Port: 465
Encryption: SSL/TLS

Make sure Outgoing Server Requires Authentication is enabled and that it uses the same username and password as your incoming mail server

Outlook for Mac

When adding the account in Outlook for Mac, choose IMAP/POP or IMAP rather than Exchange if Outlook asks you to select the account type.

Enter:

Type: IMAP
Email Address: Your full email address
Username: Your full email address
Password: Your email password

Incoming Server: secure.emailsrvr.com
Incoming Port: 993
Use SSL: Yes

Outgoing Server: secure.emailsrvr.com
Outgoing Port: 465
Use SSL: Yes

Then select Add Account or Done.

Apple Mail on Mac
  1. Open Mail.
  2. Select Mail > Add Account, or open System Settings > Internet Accounts.
  3. Choose Other Mail Account.
  4. Enter your name, full email address, and email password.
  5. If Apple Mail cannot automatically verify the account, enter the settings manually.
  6. Select IMAP as the account type.

Incoming Mail Server

Server: secure.emailsrvr.com
Username: Your full email address
Password: Your email password
Port: 993
Use SSL: Yes

Outgoing Mail Server

Server: secure.emailsrvr.com
Username: Your full email address
Password: Your email password
Port: 465
Use SSL: Yes

Complete the setup and select Mail as the service you want to use with the account.

Troubleshooting

Before changing your email program settings, first confirm that your email address and password are working by logging into Webmail.

If you cannot log into Webmail, changing the settings in Outlook, Apple Mail, iPhone, or Android will generally not correct the problem. Your mailbox password may need to be reset first.

If Webmail works but your email program does not, verify:

  • The username is your full email address
  • IMAP is set to secure.emailsrvr.com, port 993, using SSL/TLS
  • SMTP is set to secure.emailsrvr.com, port 465, using SSL/TLS
  • SMTP authentication is enabled
  • Your complete email address and current password are entered for both incoming and outgoing mail

If you recently changed your email password, remember to update the password on every computer, phone, tablet, and email program that connects to the account.